Frequently asked questions.

A translation signed and stamped by a translator formally appointed by Spain's MAEC — the status Spanish authorities require for a translation to carry legal force.

We produce it to the legal standard required. Acceptance of a specific document is always the receiving body's decision, not something we can guarantee.

Yes — add "Certified hard copy by post" at checkout (+€9.50 Spain, +€18.00 EU).

We describe the accreditation as a capability rather than attach a number until one is supplied — see the sworn service page.

Ex-IVA on the page, with the inclusive figure alongside; 21% IVA is added and itemised at checkout.

Yes, €35.00 ex-IVA on per-word services below that value.

Checkout runs a clearly labelled demo payment flow while the live provider is finalised — no card details are sent or stored.

Invoicing details, including our IVA number, are confirmed on the legal pages and at order confirmation.

After ordering, email a clear scan or photo to support@translatesens.com quoting your order reference — there's no file upload on the site.

2–3 business days for most services; interpreting is booked in advance and subject to availability. See /how-it-works/ for the full table.

Yes, where offered — Rush adds 40% and reduces turnaround to 1 business day.

Depends on the service and how far along it is — see /legal/refund-policy/ for the full, plain-language policy.

Only the translator working on your order. It's handled under GDPR and never shared beyond what the order requires.

See /legal/privacy-policy/ for full retention details.

Only with your consent — see /legal/cookie-policy/ and the consent banner on your first visit.

Yes — contact support@translatesens.com; your GDPR rights are set out in full in /legal/privacy-policy/.